Operations Telephony Strategy Manager
2 days ago
OneMain Financial is seeking an experienced Operations Telephony Strategy Manager to drive Telephony strategies across the enterprise. This role will work closely with business partners, technology teams, and support teams to identify ways to integrate Telephony into multi-channel customer contact strategies, driving increased self-service solutions across the enterprise.
Key Responsibilities:- Collaborate with cross-functional teams to create insights into the effectiveness of current strategies, identify key opportunities for improvement, and develop business cases and testing plans to execute against those opportunities.
- Effectively summarize and present results and insights to management.
- Organize and lead meetings with various departments.
- Act as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems.
- Evaluate Telephony industry products against key strategic initiatives.
- Collaborate with internal and external customers and vendors to determine voice communications system requirements.
- Ensure required IT services are identified, developed, and supported to the satisfaction of the business unit/division.
- Lead or coordinate cross-functional project/program teams from design to delivery of fully developed products that are ready for customer use.
- Provide timely and accurate information and status updates to functional leaders.
- Bachelor's degree in business administration, computer science, engineering, or related field.
- 3-5 years of call center management experience.
- 3-5 years of product or portfolio management experience.
- Familiarity with Telephony solutions such as auto dialer, Virtual Assistants, and Telephony solutions supporting remote work.
- Proficiency in Microsoft products, specifically Excel, Outlook, and Teams.
- Exceptional verbal and written skills.
- Multi-location Telephony systems experience preferred.
- Sound judgment in problem-solving and solutions to minimize risk.
- Skills to influence cross-functional teams towards timely completion of activities.
Hybrid - Evansville, IN; London, KY; or Fort Mill, SC
About OneMain Financial:OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work.
We offer a comprehensive benefits package for full- and some part-timers, including health and wellbeing options, up to 4% matching 401(k), employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, paid volunteer time, and more.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
-
Operations Telephony Strategy Manager
2 weeks ago
Fort Mill, South Carolina, United States OneMain Financial Full timeJob Title: Operations Telephony Strategy ManagerThe Operations Telephony Strategy Manager will play a critical role in driving Telephony strategies across the enterprise. With over 25 million calls handled per month across central and branch locations, voice engagement is a vital contact channel within OneMain customer contact strategies. This individual...
-
Operations Telephony Strategy Manager
3 weeks ago
Fort Mill, South Carolina, United States OneMain Financial Full timeJob SummaryWe are seeking a highly skilled Telephony Strategy and Operations Manager to join our team at OneMain Financial. As a Telephony Strategy and Operations Manager, you will be responsible for driving Telephony strategies across the enterprise, collaborating with cross-functional teams to identify key opportunities for improvement, and developing...
-
Strategy Manager
1 day ago
Fort Mill, South Carolina, United States OneMain Financial Full timeDrive Telephony Strategies Across the EnterpriseThe Operations Telephony Strategy Manager will play a critical role in driving Telephony strategies across the enterprise. With 25M calls handled each month through central and branch locations, voice engagement is a vital contact channel within OneMain customer contact strategies. This individual will work...
-
Fort Mill, South Carolina, United States LPL Financial Holdings, Inc. Full timeTransformative Leadership OpportunityLPL Financial Holdings, Inc. is seeking an exceptional leader to drive the transformation of our service digital enablement and client empowerment capabilities. As Executive Vice President, Service Digital Enablement, you will be responsible for developing and executing a strategy to empower our clients and their staff to...
-
Optical Operations Manager
4 weeks ago
Fort Mill, South Carolina, United States America's Best Full timeAbout America's BestAt America's Best, we're dedicated to providing exceptional eye care and eyewear to our customers. Our stores are designed to offer a unique and personalized experience, with a wide selection of frames and lenses to suit every style and budget.Job SummaryWe're seeking a highly motivated and experienced Assistant Eyeglass Manager to join...
-
Restaurant Operations Manager
4 weeks ago
Fort Mill, South Carolina, United States Toppers Pizza - Fort Mill Full timeJob DescriptionToppers Pizza Fort Mill is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in the day-to-day operations of our restaurant, ensuring exceptional guest satisfaction and driving sales growth.Key Responsibilities:Manage the restaurant's day-to-day operations,...
-
Restaurant Operations Manager
1 month ago
Fort Mill, South Carolina, United States Five Guys Burgers and Fries Full timeJob Summary:Five Guys Burgers and Fries is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring exceptional customer service, and maintaining a clean and safe environment for our guests.Key Responsibilities:Manage...
-
Optical Operations Manager
4 weeks ago
Fort Mill, South Carolina, United States America's Best Full timeAbout America's BestAt America's Best, we're dedicated to providing exceptional eye care and eyewear to our customers. Our stores offer a unique combination of quality products and services at affordable prices.Job SummaryWe're seeking a highly skilled and motivated Assistant Eyeglass Manager to join our team. As a key member of our store operations team,...
-
Restaurant Operations Manager
3 weeks ago
Fort Mill, South Carolina, United States Toppers Pizza - Fort Mill Full timeJob DescriptionToppers Pizza Fort Mill is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in the day-to-day operations of our restaurant, ensuring exceptional guest satisfaction and driving sales growth.Key Responsibilities:Manage the restaurant's day-to-day operations,...
-
Restaurant Operations Manager
2 days ago
Fort Mill, South Carolina, United States Five Guys Burgers and Fries Full timeBe Part of a Dynamic Team at Five Guys Burgers and FriesWe are seeking a motivated and customer-focused Assistant Manager to join our team at Five Guys Burgers and Fries in Indian Land, SC. As an Assistant Manager, you will play a key role in ensuring the success of our restaurant by providing exceptional customer service, managing daily operations, and...
-
Hotel Operations Manager
3 weeks ago
Fort Mill, South Carolina, United States Primo Investments LLC Full timeJob Title: General ManagerPrimo Investments LLC is seeking a highly skilled and experienced General Manager to lead our hotel operations and drive revenue growth. As a key member of our management team, you will be responsible for overseeing daily hotel operations, managing financial results, and ensuring exceptional guest satisfaction.Key...
-
VP, Corporate Strategy
4 weeks ago
Fort Mill, South Carolina, United States LPL Financial Holdings, Inc. Full timeJob OverviewThe VP, Corporate Strategy will play a key role in driving business growth and innovation at LPL Financial Holdings, Inc. This individual will be responsible for developing and implementing strategic plans to drive business expansion, improve operational efficiency, and enhance the company's competitive position.Key ResponsibilitiesDevelop and...
-
VP, Corporate Strategy
4 weeks ago
Fort Mill, South Carolina, United States LPL Financial Holdings, Inc. Full timeJob OverviewThe VP, Corporate Strategy will play a key role in driving business growth and innovation at LPL Financial Holdings, Inc. This individual will be responsible for developing and implementing strategic plans to drive business expansion, improve operational efficiency, and enhance customer experience.Key ResponsibilitiesDevelop and execute strategic...
-
Optical Operations Manager
4 weeks ago
Fort Mill, South Carolina, United States America's Best Full timeAbout America's BestAt America's Best, we're dedicated to providing exceptional eye care and eyewear to our customers. Our stores offer a unique combination of quality products and services at affordable prices.Job SummaryWe're seeking a highly skilled and motivated Assistant Eyeglass Manager to join our team. As a key member of our store operations team,...
-
Optical Operations Manager
3 weeks ago
Fort Mill, South Carolina, United States America's Best Full timeAbout America's BestAmerica's Best is part of National Vision, one of the largest optical retailers in the United States. Our brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.Job SummaryWe are seeking a highly...
-
Automotive Operations Manager
3 weeks ago
Fort Mill, South Carolina, United States Stateline Chrysler Jeep Dodge RAM Full timeGeneral Manager Job DescriptionWe are seeking a highly skilled and experienced General Manager to lead our dealership in Fort Mill, South Carolina. As a key member of our team, you will be responsible for developing and implementing strategic plans to achieve company goals and objectives.Key Responsibilities:Leadership and Management: Oversee the day-to-day...
-
Optical Operations Manager
4 weeks ago
Fort Mill, South Carolina, United States America's Best Full timeAbout America's BestAt America's Best, we're dedicated to providing exceptional eye care and eyewear to our customers. Our stores offer a unique combination of quality products and services at affordable prices.Job SummaryWe're seeking a highly skilled and motivated Assistant Eyeglass Manager to join our team. As a key member of our store operations team,...
-
Optical Operations Manager
4 weeks ago
Fort Mill, South Carolina, United States America's Best Full timeAbout America's BestAt America's Best, we're dedicated to providing exceptional eye care and eyewear to our customers. Our stores offer a unique combination of quality products and services at affordable prices.Job SummaryWe're seeking a highly skilled and motivated Assistant Eyeglass Manager to join our team. As a key member of our store operations team,...
-
Optical Operations Manager
4 weeks ago
Fort Mill, South Carolina, United States America's Best Full timeAbout America's BestAt America's Best, we're dedicated to providing exceptional eye care and eyewear to our customers. Our stores offer a unique combination of quality products and services at affordable prices.Job SummaryWe're seeking a highly skilled and motivated Assistant Eyeglass Manager to join our team. As a key member of our store operations team,...
-
Vice President, Market Data Strategy
19 hours ago
Fort Mill, South Carolina, United States LPL Financial Holdings, Inc. Full timeJob OverviewLPL Financial Holdings, Inc. is seeking a seasoned professional to lead our Market Data Platforms strategy, ensuring the delivery of high-quality market data experiences to our advisors. As Vice President, Market Data Strategy, you will be responsible for creating and maintaining a vision, roadmap, and growth opportunities for our Market Data...