Customer Service Agent

3 weeks ago


Jackson, Wyoming, United States Springboard Hospitality Full time
Job Opportunity

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Virginian Lodge in Jackson Hole, WY. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring seamless stays.

Responsibilities
  • Register guests, confirm reservations, and process check-ins
  • Maintain accurate records, including guest history files and room availability
  • Communicate hotel services and amenities to guests
  • Process payments, handle VIP and upgraded accommodations, and resolve guest complaints
  • Assist with overbooked or 'walked' guests and provide room change accommodations
Requirements
  • 1+ years of prior front desk experience in a related position
  • Advanced knowledge of computer software, including Microsoft Office and OPERA
  • Basic Excel, PowerPoint, Word skills; PC knowledge, minimum typing speed of 50wpm
  • Ability to work under pressure, multitask, and maintain a positive attitude
Compensation and Benefits
  • Competitive base salary: $50,000 - $65,000 per year
  • Full-time benefits package, including medical, dental, vision, life, and pet insurance
  • 401K, Costco membership, bereavement leave, and education assistance


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