IT Field Technician

1 week ago

Asheville, North Carolina, United States Hopscotch Primary Care Full time
About Hopscotch Primary Care

At Hopscotch Primary Care, we believe that great healthcare should be accessible to all people across all communities. Our mission is to transform healthcare in rural America by providing high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team.

Our Approach

We take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Job Summary

We are seeking an IT Field Technician to join our team at a critical and exciting time for the company. In this position, you will play a pivotal role in solving clinic information technology issues and needs across our clinics in North Carolina.

Responsibilities
  • Provide on-site and remote support across clinic locations for technical operations, including printer, fax, VOIP, EMR support, network triage support and administration, device installation, setup, and support, medical device software installation and setup, and support and assistance for new clinic launches and renovations.
  • Manage and track IT service requests, via IT ticketing system, including tracking, responding, evaluating, and reporting on IT-related issues, maintaining, updating, and coordinating inventory and asset documentation, and maintaining, monitoring, and responding to IT service statuses and alerting.
  • Manage and resolve technical issues, in collaboration with vendors and peers, including coordinating with vendors as needed to address internet, phone, fax, and other technical service needs for clinics, providing incident response support for major technical or security incidents, as needed, and performing work as requested by the IT Manager and other related IT departments and field locations.
  • Manage and maintain IT solutions and documentation, including developing and maintaining technical systems documentation, assisting in the maintenance, testing, and effective implementation of disaster planning and recovery policies.
Requirements
  • 2+ years of IT Help Desk experience
  • Experience in maintaining and troubleshooting a wide variety of administrative systems and networks
  • Preferred: experience with Azure AD, experience with SharePoint and Office 365 administration, CompTIA A+ Certification, Network+ Certification
About You

You would be a great fit for this position if you have 2+ years of experience in IT systems administration and are results-driven, have a strong service mentality, are passionate about mission-driven spaces, have critical thinking skills, are able to create comprehensive plans to assure effective management, operations, and maintenance of systems and/or networks, and are familiar with modern technology/system solutions in the healthcare space, including Electronic Health Record Systems (EHRs).

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