Food and Beverage Shift Lead
4 weeks ago
We are seeking a highly motivated and experienced Food and Beverage Shift Lead to join our team at Embassy Suites by Hilton Kansas City Overland Park. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest satisfaction and providing outstanding service in a fast-paced food and beverage environment.
Key Responsibilities- Lead and manage a team of food and beverage staff to deliver exceptional guest experiences
- Assist in resolving customer complaints in a timely and efficient manner
- Schedule shifts, train, and oversee hotel employees to boost productivity levels and ensure compliance
- Manage and direct the delivery of all food and beverage services to ensure high guest satisfaction
- Maintain and ensure that each site is well stocked, order supplies, and arrange product delivery
- Delegate activities to employees and ensure they are executed efficiently and successfully
- Implement cleaning and other projects as needed in the breakfast or atrium area
- Communicate with the Food & Beverage director on areas of opportunity with the team
- Assist in shift duties where needed
- Review completed items with each hotel team member before they depart the breakfast or restaurant area
- Assist in inventory management as needed
- Assist in other duties as the business needs
- Previous experience of 2 or more years managing staff is required
- A high school diploma or equivalent GED is required, with a bachelor's degree preferred
- Prior hospitality experience is required, as well as the ability to perform different hotel employee roles
- Have superb communication skills, organizational skills, and problem-solving skills
- Proficient computer skills, including experience with Microsoft Office, strongly desired
- Previous Supervisory or Shift/Crew lead experience in the food industry
We are a full-service hotel in a high occupancy market, offering bonuses to incentivize hourly associates and travel discounts within all Hilton hotels. Our management team has been intact at the hotel, and we are looking forward to expanding our team. We are seeking great personalities to be the face of our hotel and help us achieve our goal of becoming number 1 in the market.
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