Key Holder

7 days ago


Cabazon, California, United States Stance Full time
About the Role

As a Key Holder at Stance, you will be responsible for delivering an exceptional customer experience, embodying the brand's values of creative expression, performance, and excellence. You will lead by example, ensuring that all store procedures and policies are followed, and strive to make each guest's experience uncommonly rewarding.

Key Responsibilities
  • Customer Service Ambassador: Provide an unmatched level of customer service, greeting, welcoming, and assisting guests to build a strong bond between them and the Stance brand.
  • Product Expertise: Embrace and utilize brand, service, and product training to solve guests' needs by connecting them with the right product.
  • Store Operations: Maintain knowledge of various store departments, operate cash registers, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build or maintain visual displays as needed.
  • Brand Representative: Drive towards a high level of brand and product expertise, serving as a product knowledge resource for guests and associates.
  • Store Management: Perform store opening and closing duties, ensuring policy and procedures are followed, and maintain daily restock and merchandising standards.
  • Team Player: Ability to jump in with any team member, on any task, to maintain a successful store operation.
Requirements
  • Education: High school diploma
  • Experience: 3+ years of specialty retail experience preferred
  • Leadership Skills: Self-motivated leader with strong entrepreneurial skills
  • Customer Focus: Innate customer-centric mindset and strong market-aware vision
  • Teamwork: Creative and adaptable team player with a winning and positive attitude
  • Availability: Ability and willingness to work weekends, evenings, and holidays as needed
  • Time Management: Strong time management skills to accomplish multiple tasks in a fast-paced environment


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