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Healthcare Operations Supervisor

2 months ago

Boulder, Colorado, United States Boulder Medical Center Full time
Job Overview

Are you passionate about leading teams in a supportive and dynamic environment? Do you seek a role that provides diverse learning experiences while positively impacting the community?

Join Boulder Medical Center (BMC), a fully privately owned and physician-operated facility. We specialize in over 20 medical fields, employing more than 90 healthcare providers and 325 healthcare professionals across various locations.

Position Summary:

Boulder Medical Center (BMC) is actively looking for candidates to fill the role of Healthcare Operations Supervisor within our Operations team. This is a full-time position, requiring 40 hours of work per week, from Monday to Friday.

Employee Benefits:

  • Full-time staff are eligible for a comprehensive benefits package including medical, dental, and vision coverage, flexible spending accounts, company-paid life insurance, short-term disability, as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO), and six paid holidays each year.
  • Part-time staff can access medical, dental, and vision benefits, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay when regularly scheduled on observed holidays.
  • Standard working hours are Monday through Friday, with occasional voluntary Saturday morning shifts available.
  • Gain experience in both primary and specialty care environments.

Key Responsibilities:

  • Manage daily reception operations at assigned locations, identifying and resolving issues to ensure smooth departmental functioning.
  • Oversee the hiring and performance management processes for front desk and reception staff, including interviewing, training, and performance evaluations.
  • Ensure efficient patient check-in processes, verifying demographic and insurance information, directing patients appropriately, and collecting upfront payments.
  • Collaborate with fellow Site Managers to communicate policies and procedures for patient handling at reception locations.
  • Prepare and manage the annual budget for the reception department, ensuring budgetary goals are met.
  • Share on-call Coordinator duties on a scheduled basis.
  • Ensure appropriate staffing schedules for effective operations and assist in daily staffing solutions.
  • Conduct training for new reception and front desk hires, providing ongoing education on process updates.
  • Demonstrate strong communication and interpersonal skills to foster cooperative relationships with providers and staff.
  • Exhibit self-direction, motivation, and strong organizational skills, emphasizing tact, diplomacy, flexibility, and confidentiality.
  • Possess knowledge of regulatory compliance standards.
  • Demonstrate intermediate proficiency with computer systems and software, including MS Office.
  • Ability to create and interpret various documents and spreadsheets.
  • Familiarity with physician scheduling software, Electronic Health Record (EHR) systems, and payroll/timekeeping systems.

Educational Requirements:

  • A Bachelor's degree in business administration, organizational management, or a related field, or 1-3 years of relevant experience is required.

Experience Requirements:

  • 3-5 years of progressive leadership and management experience in healthcare settings, with a focus on strategic and operational management.
  • Preferred experience in managing healthcare staffing.

Location:

  • Boulder County, CO

Compensation:

  • Salary range is competitive and commensurate with experience.

BMC provides a comprehensive benefits package for full-time employees, including medical, dental, vision, flexible spending, company-paid life insurance, and short-term disability, along with voluntary benefits, RTD EcoPass, 401(k), Paid Time Off, and six holidays annually. Part-time employees are also eligible for a range of benefits.