Kitchen Supervisor

1 day ago


Boston, Massachusetts, United States Mass General Brigham Full time
Kitchen Supervisor Job Description

At Mass General Brigham, we are seeking a highly skilled and experienced Kitchen Supervisor to join our team. As a key member of our Food Service Department, you will be responsible for leading a team of food service professionals to deliver high-quality patient care and exceptional customer service.

Key Responsibilities:
  • Supervise and coordinate the Room Service Team to ensure timely delivery of patient trays and accurate collection of trays.
  • Direct supervision of Guest Service Attendants, Dish Room Attendants, Call Center Operators, and Cooks.
  • Motivate the Room Service Team to provide excellent quality food and service to patients, guests, and staff.
  • Ensure patient trays are 100% accurate to the printed kitchen ticket from the call center.
  • Operate hospital computer systems, including Computrition diet office system, to manage patient diets and allergies.
  • Manage inventory levels and ensure all supplies are available for each meal period.
  • Ensure dirty tray trucks are available on each floor and that each truck is available to accept dirty trays.
  • Responsible for adherence to cash handling policies and procedures.
  • Direct and assist in operational tasks to maintain quality assurance standards for sanitation and safety.
  • Make weekly schedules for all employees who report to you and adjust daily schedules as needed.
  • Conduct employee performance evaluations, counsel on disciplinary problems, and take corrective action as needed.
  • Monitor and participate in sanitation and safety procedures, including the HAACP program.
Requirements:
  • High school education and 1-2 years of work experience, preferably in food service or customer service.
  • Knowledge of therapeutic diet orders and food and restaurant regulations set by US Public Health, Massachusetts, and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.
  • Computer skills and basic mathematics knowledge, including ability to work with money.
  • Knowledge of Window, Word, and Excel spreadsheet is strongly recommended.
Skills and Abilities:
  • Pleasant and friendly demeanor, flexible, hard worker, and ability to work well with others.
  • Good hand-eye coordination, overall body coordination, and good span of concentration.
  • Ability to communicate with employees, staff members, patients, or general public to promote and maintain peaceful work conditions.
  • Ability to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.
  • Ability to train, implement, and enforce new or updated policies and procedures; motivate, evaluate, and counsel employees.

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