Retail Operations Leader
2 weeks ago
Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 team members across North America. With a network of more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, we are a leader in tire and automotive services.
Our commitment to our team members goes beyond competitive compensation. We offer comprehensive training, performance-based incentives, paid time off, competitive healthcare options for both full-time and part-time employees, and a 401(k) plan to support your financial future.
We value diverse perspectives and believe in fostering an inclusive environment that encourages collaboration and innovation.
Position SummaryAs a Retail Operations Leader, you will oversee all facets of store management, including the recruitment, coaching, and development of team members, as well as the merchandising, marketing, and promotion of our products and services.Key Responsibilities
- Deliver exceptional customer service
- Drive sales initiatives and promotional activities
- Enhance customer satisfaction and loyalty
- Achieve results for team members, customers, and the organization
- Analyze competitor offerings and alternative sourcing options
- Manage payroll, budgets, and store performance objectives
- Maintain accurate records and financial documentation
- Schedule and assign tasks to staff based on their expertise
- Participate in ongoing training to stay informed about industry advancements
- Follow up with customers to gather feedback and ensure satisfaction
- Perform additional duties as required
- High School Diploma or equivalent
- Proven track record in retail management
- Strong problem-solving skills for addressing customer concerns
- Ability to manage inventory, order scheduling, and merchandising displays
- Excellent communication skills for engaging with customers and team members
- Negotiation and conflict resolution capabilities
- Valid driver's license and ability to operate company vehicles
- Completion of all required training modules for this role
- Associate degree or equivalent experience
We offer health benefits that commence on your first day of employment for all full-time team members, including:
- Paid time off and holidays
- On-the-job training and company-sponsored ASE certifications
- Tuition reimbursement opportunities
- 401(k) matching
- Vision and dental coverage
- Access to on-demand pay (daily pay) program
Professional Development: We provide resources to help you advance in your career, regardless of your current position.
Community Engagement: We take pride in collaborating with local communities and giving back whenever possible.
Integrity & Teamwork: Our unique family-like culture drives us to do things right, always.
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