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Medical Services Coordinator

3 weeks ago

Huntsville, Alabama, United States Ortho Sport and Spine Physicians Full time
Job Title: Medical Services Coordinator

We are seeking a detail-oriented and organized individual to join our team as a Medical Services Coordinator. This role is responsible for welcoming patients, scheduling appointments, and managing patient information, while maximizing patient satisfaction and provider efficiency.

Key Responsibilities:
  • Welcome patients and visitors by greeting them in person or on the phone; answer or refer inquiries
  • Optimize patient satisfaction, provider time, and treatment room utilization by checking in patients in a timely manner
  • Maintain accurate patient records by obtaining, recording, and updating demographic and financial information
  • Schedule patient appointments at the end of each visit
  • Maintain open communication with pre-certification teams regarding orders for daily patients
  • Track and follow up with patient cancellations and no-shows
  • Perform daily audits of assigned tasks
  • Verify patient demographics and insurance information via electronic medical records
  • FOLLOW UP ON OUTPATIENT REFERRALS AND SURGICAL REFERRALS
  • Provide patients with printed appointment confirmations
Requirements:
  • HIPAA and OSHA compliance; maintain a safe work environment at all times
  • Excellent communication skills with the ability to communicate effectively with patients, medical staff, insurance companies, and others
  • Caring demeanor toward patients and colleagues
  • Clinical knowledge and familiarity with medical terminology
  • Working knowledge of computers, fax machines, copiers, and other technology
  • Strong understanding of electronic medical records software
  • Prior experience as a medical receptionist, preferably in an orthopedic setting is a plus
  • Strong administrative skills with attention to detail in accuracy
  • Bilingual (English/Spanish) is a plus
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role will work in office spaces and commercial buildings. Ortho Sport and Spine Physicians are not subject to inclement weather or outdoor work.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 20 pounds at times.

$45,000 - $60,000 per year