Technical Writer

7 hours ago


South Jordan, Utah, United States Russell Tobin Full time

Job Title: Technical Writer

Job Summary:

We are seeking a skilled Technical Writer to support written inquiries and concerns from our clients and senior investors. This role requires compliance with regulations governing operational client complaints and involves collaboration with various branches and operational business partners.

Key Responsibilities:

  • Investigate, research, and resolve a high volume of assigned cases, communicating the firm's decisions formally in writing.
  • Collaborate with various branches and operational business partners to ensure effective communication and resolution of client complaints.
  • Develop and maintain accurate and comprehensive documentation to support business operations.
  • Provide exceptional phone presentation skills to handle incoming telephone calls and other projects as needed.

Requirements:

  • Bachelor's degree in English or a Communication-related discipline.
  • Excellent grammar, composition, and communication skills.
  • Knowledge of the brokerage industry or banking operations is preferred.
  • Strong initiative and drive, with proven ability to work effectively with all levels of employees.
  • Proficiency in Microsoft Word and Outlook.
  • Exceptional phone presentation skills.
  • Ability to thrive in a fast-paced, changing environment while managing multiple tasks.
  • Strong organizational skills, attention to detail, and excellent follow-up capabilities.
  • Self-motivated with a team-oriented attitude.

About Russell Tobin:

Russell Tobin is a dynamic and growing company seeking talented professionals to join our team. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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