Home Health Branch Coordinator
4 days ago
The Branch Coordinator role at CenterWell Home Health is a dynamic opportunity to provide exceptional support to our medical records and billing department. As a key member of our team, you will be responsible for coordinating telephone and personnel communication systems, managing agency supplies and mail, and processing accounts payable. Your attention to detail and organizational skills will be essential in ensuring the smooth operation of our branch.
Key Responsibilities:
- Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
- Process signed and unsigned orders and 485s.
- Follow up on the Order Tracking Report weekly and according to Order procedure.
- Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
- Fax the discharge/transfer summary/episode detail summary and Case Conference/60-Day summary to the physician as task appears on the action screen.
- Copy documentation and assist with ADR preparation.
- Update HCHB and computer programs as appropriate.
- Complete End of Period claim workflow as part of Billing Specialist responsibilities.
- Adhere to and participate in Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program.
- Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
- Manage all incoming telephone calls in a professional manner, including screening and routing calls to the appropriate agency staff.
- Maintenance and administration of the phone system, including adding/revising voice mail boxes and managing accurate employee phone roster.
- Process incoming and outgoing mail.
- Manage and order office supplies (including agency-specific forms) as needed.
- Manage, order, and distribute medical supplies as needed.
- Assist BD with EOE billing tasks.
- Manage and process all accounts payable, including routing to the appropriate corporate department as needed.
Requirements:
- Must understand the issues related to the delivery of home health and hospice services and be able to problem-solve effectively.
- Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
- Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
- Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
- The ability to communicate with a diversity of individuals is required.
What We Offer:
As a valued member of our team, you will have access to competitive benefits, including medical, dental, and vision coverage, 401(k) retirement savings plan, time off, and opportunities for professional growth and development.
About Us:
CenterWell Home Health is a leading provider of home health services, dedicated to delivering personalized care to patients managing chronic conditions or recovering from injury, illness, or surgery. Our care teams work together to help patients rehabilitate, recover, and regain their independence.
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