PEO State Unemployment Hearing Specialist I

7 days ago


Tempe, Arizona, United States Paychex Full time
Job Summary

We are seeking a highly skilled Unemployment Hearing Specialist to join our team at Paychex. As a key member of our staff, you will be responsible for guiding clients through the unemployment hearing process and serving as their representative in these hearings.

Key Responsibilities
  • Preparation and Representation: Prepare clients for unemployment hearings to ensure they are knowledgeable about the process and have all necessary information. Serve as the client's representative in hearings to ensure their best interests are represented and their claims are adjudicated effectively.
  • Research and Analysis: Conduct research and provide problem analysis for escalated issues to promote excellent customer service and ensure the accuracy of information.
  • Mentorship and Training: Mentor and train SUI Client Maintenance Specialists and SUI Claim Specialists to provide guidance and assistance on daily tasks and responsibilities, and to increase their knowledge and understanding of departmental processes and unemployment insurance regulations.
  • Quality Assurance: Analyze annual tax rate notices on behalf of clients to ensure accuracy of information and appropriateness of tax rates.
  • Process Improvement: Participate in projects and departmental initiatives; identify training, documentation, and system enhancement needs, and address them to improve departmental processes and efficiencies.
Requirements
  • Education: Diploma - Required; Associate's Degree - Preferred
  • Compensation: Starting base pay range: $ - $ hourly. Note that this range is the base pay only and does not consider other components that make up the total rewards package for the position.


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