Branch Manager
4 weeks ago
At Nicolet National Bank, our culture is built on the principles of community banking, prioritizing the needs of our customers in every decision. Our Core Values drive our actions, and we're committed to delivering exceptional service. We believe every role in our organization is crucial to our success, and we strive to create a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida, we're proud to serve our local communities and make a positive impact on our customers' lives. At Nicolet National Bank, we recognize our people are our greatest asset, and we're dedicated to investing in their growth and development.
As a Branch Manager, you'll drive new business growth at Nicolet and your branch. You'll coach and lead daily sales processes, guide your team in achieving performance goals, acquire new consumer and business customers, initiate referrals to partners, deepen existing customer relationships, and proactively develop business inside and outside the branch. You'll oversee all aspects of sales, service, and operations at the branch.
Key Responsibilities:
- Foster a culture aligned with Nicolet's purpose, core values, and strategy, and model Nicolet values and behaviors in all actions.
- Develop and execute a branch business plan to maximize business growth, wallet share, and achieve customer retention and acquisition objectives.
- Contribute to business objectives by conducting sales calls, establishing a personal referral network, and engaging in other business development activities.
- Maintain active involvement in the community and develop key business and community relationships.
- Improve team performance, recognize and reward performance, coach employees, support their development, and manage underperforming employees.
- Deepen consumer and business customer relationships by providing a memorable customer experience.
- Coach and deliver needs-based sales processes to proactively identify the financial needs of current or prospective customers and recommend suitable solutions.
- Cultivate key internal partnerships to drive business in the trade area.
- Manage overall branch operations, adhering to operational, security, risk, and regulatory policies and procedures.
- Maintain knowledge and educate teams on all products, services, technology, and policies.
- Lead the recruitment, hiring, and onboarding process to ensure the team is staffed with colleagues suitable for Nicolet's culture.
- Develop and maintain a community network to enhance Nicolet's visibility and build strong referral sources for new business.
- Support Nicolet's community involvement and participate in community activities.
- Create a culture that attracts, retains, and grows a team that values diversity, inclusion, and engagement.
- Ensure proper operations, risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
- Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
- Understand and communicate the value of diversity within the workplace and work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Perform all other duties as assigned.
Qualifications:
- Associate's degree in banking, finance, or a related field.
- 3-5 years of retail banking experience required.
- 5+ years of retail banking with management experience preferred.
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