Innkeeper and Guest Experience Specialist

1 month ago


Westbrook, United States Westbrook Inn Bed and Breakfast Full time
Job Title: Innkeeper and Guest Experience Specialist

We are a charming bed and breakfast in Westbrook, CT, seeking a skilled Innkeeper and Guest Experience Specialist to join our team.

Key Responsibilities:

• Welcome guests and provide exceptional customer service

• Manage daily operations of the inn, including housekeeping, reservations, and breakfast service

• Collaborate with housekeeping staff to maintain high standards of cleanliness and presentation

• Handle financial transactions, maintain accurate records, and manage daily financial reports

• Contribute to marketing and promotion efforts to attract and retain guests

• Oversee property maintenance and address any safety concerns

• Continuously seek opportunities to enhance the guest experience

Requirements:

• Prior experience in hospitality or customer service preferred

• Excellent interpersonal and communication skills

• Ability to multitask, resolve issues efficiently, and manage time effectively

• Strong commitment to cleanliness, organization, and high-quality guest service

• Willingness to work flexible hours, including weekends and holidays


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