Innkeeper and Guest Experience Specialist
1 month ago
We are a charming bed and breakfast in Westbrook, CT, seeking a skilled Innkeeper and Guest Experience Specialist to join our team.
Key Responsibilities:
• Welcome guests and provide exceptional customer service
• Manage daily operations of the inn, including housekeeping, reservations, and breakfast service
• Collaborate with housekeeping staff to maintain high standards of cleanliness and presentation
• Handle financial transactions, maintain accurate records, and manage daily financial reports
• Contribute to marketing and promotion efforts to attract and retain guests
• Oversee property maintenance and address any safety concerns
• Continuously seek opportunities to enhance the guest experience
Requirements:
• Prior experience in hospitality or customer service preferred
• Excellent interpersonal and communication skills
• Ability to multitask, resolve issues efficiently, and manage time effectively
• Strong commitment to cleanliness, organization, and high-quality guest service
• Willingness to work flexible hours, including weekends and holidays
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