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Operations Manager

2 months ago

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Job Summary

The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role requires strong leadership skills, initiative, and the ability to lead by example.

Key Responsibilities
  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership
Essential Functions
  • Management
    • Lead others and work effectively with store crews
    • Supervise, assign and direct activities of the store's crew
    • Effectively communicate information to store crew and supervisors in an open and timely manner
    • Support Store Manager with actions plans for operational and service improvement
  • Customer Service
    • Assist customers with their questions, problems and complaints
    • Promote CVS customer service culture (greet, offer help, and thank)
Requirements
  • Deductive reasoning ability, advanced analytical skills and computer skills
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
  • Experience as a retail manager or supervisor
Education
  • High school diploma or equivalent required
Compensation

The typical pay range for this role is: $31.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.