Contact Center Associate

4 days ago


Saint Albans, West Virginia, United States FamilyCare Health Centers Full time
Job Summary

FamilyCare Health Centers is seeking a skilled Contact Center Associate to join our team. In this role, you will be responsible for handling inbound calls, scheduling appointments, and providing exceptional customer service to our patients.

Responsibilities and Requirements
  • Efficiently handle phone calls, ensuring timely resolution of patient inquiries.
  • Accurately update patient records, including demographics and appointment details.
  • Communicate effectively with patients, providers, and colleagues to ensure seamless care coordination.
  • Demonstrate a strong understanding of medical terminology and healthcare procedures.

The salary for this position is $50,000 - $65,000 per year, based on experience and qualifications, plus benefits and opportunities for growth and development.



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