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Overnight Guest Experience Team Lead

2 months ago

Ashland, Virginia, United States Dash-In Full time
Job Summary

We are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Dash In. As a key member of our operations team, you will be responsible for leading our front-of-house operations and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Team Leadership: Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
  • Operations Management: Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
  • Guest Interaction: Proactively interact with guests, addressing their questions and concerns promptly.
  • Customer Service: Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
  • Inventory Management: Monitor customer flow and open registers as needed to ensure seamless service.
  • Brand Standards: Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
  • Communication: Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
  • Task Management: Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Requirements
  • Experience: Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
  • Education: High School Diploma or GED required.
  • Skills: Ability to multitask and solve problems effectively. Comfortable using technology, including POS software. Strong focus on providing exceptional guest experiences with excellent people skills.
  • Certifications: Active ServSafe Certification (a plus).
Why Dash In?

At Dash In, we believe in driving innovation, providing exceptional value, and fostering a great work environment. We offer a range of benefits and perks to support your growth and development, including:

  • Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
  • Paid Community Engagement: 2 paid community service days each year.
  • Paid Parental Leave: Support for new parents.
  • Tuition Reimbursement: Assistance with education expenses.
  • Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
  • Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
  • Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
  • Career Growth: Opportunities to advance in the Mid-Atlantic Region.
  • Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.