Customer Service Coordinator

6 days ago


Owatonna, Minnesota, United States Federated Mutual Insurance Company Full time

We are looking for a talented Customer Service Coordinator to join our team at Federated Mutual Insurance Company. In this role, you will work closely with sales representatives to provide exceptional customer service and support to our clients.

About the Role

As a Customer Service Coordinator, your primary responsibility will be to answer customer inquiries, fulfill service requests, and identify solutions to ensure a quality product is provided. You will be working in a dynamic environment where no two days are the same, and you will have the opportunity to develop your problem-solving skills and think on your feet.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You will also possess strong organizational and time management skills, with the ability to prioritize tasks and manage multiple competing priorities.

We offer a competitive salary of $23.80 per hour, along with opportunities for career growth and development. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off, allowing you to maintain a healthy work-life balance.

Requirements
  • Bachelor's degree or equivalent experience
  • Minimum 2 years of customer service experience, preferably in a call center or inside sales environment
  • Strong computer skills, with proficiency in Microsoft Office programs
  • Ability to learn and understand Property & Casualty and Life/Disability insurance concepts and coverages
  • Self-motivated individual with a high degree of personal responsibility and ability to work independently
What We Offer

In addition to a competitive salary and comprehensive benefits package, we offer:

  • Opportunities for career growth and development
  • Comprehensive training program, including classroom instruction and on-the-job training
  • A supportive and collaborative work environment
  • Paid time off and holidays
  • Access to our Employee Assistance Program (EAP)


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