Food Service Operations Manager
1 week ago
We are a leading restaurant chain with a proven track record of success, offering a unique blend of personalized service and delicious, homestyle food at an exceptional value. With over 60 years of experience and 324 locations across the United States and Canada, we pride ourselves on providing guests with an unforgettable dining experience.
We are currently seeking a skilled Service Leader to join our team. As a key member of our management team, you will be responsible for ensuring that all guests receive exceptional service and that our restaurants maintain the highest standards of quality and cleanliness.
Job Summary:
The Service Leader is responsible for overseeing the day-to-day operations of the restaurant, including managing staff, maintaining inventory, and ensuring compliance with company policies and procedures. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is looking to advance their career in the hospitality industry.
Responsibilities:
- Ensure that all guests receive exceptional service and that their needs are met promptly and efficiently.
- Manage and supervise staff, providing coaching and training as needed to ensure that they are performing to the highest standards.
- Maintain accurate records and reports, including inventory levels, sales data, and employee performance metrics.
- Monitor and control costs, including labor expenses, inventory levels, and utility consumption.
- Ensure that the restaurant maintains the highest standards of quality and cleanliness, including adhering to health and safety regulations.
- Develop and implement strategies to improve customer satisfaction and loyalty, including implementing new menu items, promotions, and marketing campaigns.
Requirements:
- Bachelor's degree in Hospitality Management or related field (or equivalent experience).
- Minimum 2 years of experience in a leadership role in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and other stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work effectively in a fast-paced environment, with flexibility to adapt to changing priorities and deadlines.
Benefits:
- Competitive salary and benefits package, including medical, dental, and vision insurance.
- 401(k) retirement savings plan with company match.
- Opportunities for career advancement and professional development.
- Flexible scheduling and work-life balance.
- Discounts on meals and merchandise.
Salary Estimate:
$55,000 - $65,000 per year, depending on experience and qualifications.
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