Customer Service Representative

2 weeks ago


Dallas Center, Iowa, United States Heartland Co-op Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Heartland Co-op. As a key member of our retail team, you will be responsible for providing exceptional customer service, handling sales and customer inquiries, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Sales and Merchandising: Maintain a thorough knowledge of products, including grain, petroleum, feed, and agronomy products, and make recommendations to customers.
  • Inventory Management: Assist with inventory management, including stocking shelves, tracking inventory, and handling grain transactions.
  • Cash Handling: Process customer transactions, handle cash and credit sales, and reconcile cash and credit sales at the end of each day.
  • Teamwork: Collaborate with the location manager and other team members to achieve sales and customer service goals.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-3 months of related experience or equivalent combination of education and experience.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and basic math skills.
Work Environment

The work environment is moderate, with occasional exposure to noise and physical demands. The employee must be able to sit for long periods, use hands to handle and feel objects, and occasionally lift up to 20 pounds.


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