Intake and Certification Professional
4 weeks ago
At Community Renewal Team, we are seeking a highly skilled and dedicated Intake/Certification Specialist to join our Energy Services team. As a key member of our team, you will play a vital role in supporting our mission to prepare our community to meet life's challenges.
Job Summary:The Intake/Certification Specialist will be responsible for scheduling customer appointments, conducting customer intake, and performing tasks necessary to ascertain customer eligibility per program guidelines. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Respond to emergency cases within 24 hours of customer inquiry
- Schedule and reschedule customer intake appointments as needed
- Provide quality customer service and ensure accurate and complete customer applications
- Maintain orderly customer paper files and demonstrate proficiency in the use of available technology
- Refer customers to internal and external resources to support comprehensive attention to customer need
- Process energy applications using DSS procedural instructions and prepare program reports as required
- Associate's Degree in human services or related field from an accredited two-year college or university
- Strong listening, oral, and written communication skills
- Ability to manage time in a fast-paced environment and accomplish job responsibilities under minimum supervision
- Bilingual: English/Spanish preferred
As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on continuous professional growth and development. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and dedicated individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.
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