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Cannabis Industry Developmental Role
2 months ago
The Leader in Training (LIT) is a pivotal position within the Green Thumb Industries leadership team, focusing on delivering exceptional customer experiences. As a key member of the team, you will play a crucial role in overseeing daily dispensary operations, communicating priorities to team members, and optimizing the customer journey.
Key ResponsibilitiesOperations- Support management in ensuring compliance with security, inventory, and local/state regulations.
- Monitor and maintain inventory levels, ensuring a diverse product assortment and communicating inventory action items with management.
- Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.
- Lead team members to effectively execute programs, initiatives, and regionalized in-store promotions.
- Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution.
- Lead by example and motivate team members to deliver memorable, positive in-store customer experiences.
- Participate in 'Leader On Duty' shifts to provide active supervision, team member recognition, and redirect behaviors to support the customer journey.
- Facilitate a seamless omni-channel customer experience and provide oversight to deliver consistency across in-store, drive-thru, curbside & delivery.
- Lead by example and motivate team members to deliver Loyalty goals.
- Complete and appropriately delegate assigned tasks during scheduled shifts. Ensure adequate sales floor coverage and zoning during shifts.
- In partnership with the General Manager or Assistant General Manager, build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members.
- Provide coaching and feedback to help team members exceed performance and behavioral expectations. Partner with management to issue accountability.
- Help facilitate the store's team member badging process with local and state agencies.
- Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods.
- Perform other duties as needed.
- At least three years of customer service or retail experience, with at least one year in a supervisory role.
- Cannabis experience preferred.
- Inventory control experience preferred.
- Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
- Must have reliable, responsible, and dependable attendance.
- Must be 21 years or older.
- Must pass any and all required background checks.
- Must possess a valid driver's license or state ID.
- Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb Industries.
- Must have a solid understanding of the Cannabis laws, rules, and regulations, and a passion to further their understanding and knowledge of the industry and the laws.
- Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
- Meet timelines consistently and be able to work under pressure effectively.
- Continuously open to constructive, developmental feedback, and maintaining composure even in difficult situations.
- High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
- Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email.
- Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.
- Adapts and thrives in a demanding, fast-paced environment.
- Possesses a high level of critical thinking.
- Operates with a high level of professionalism and integrity, including dealing with confidential information.
- Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
- Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday).
- Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary.
- Remain in a stationary position, if required, to meet the needs of the business.
- Converse and communicate with individuals and groups of people directly.
- Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email.
- Prepare patient and customer orders by moving and placing products.
- Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries.
- Move inventory and materials weighing up to 30 pounds independently.
- Position self to move inventory and materials in storage areas.
- Patient and/or customer-facing environment.
- Ability to work outdoors in varying and sometimes adverse weather conditions.
- Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.
