Medication Support Specialist

4 days ago

Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medication Support Specialist to join our team at Brigham and Women's Hospital (BWH). As a Medication Support Specialist, you will play a critical role in supporting our primary care department by assisting with patient medication management, receiving and reviewing medication renewal requests, and facilitating communication with prescribers and pharmacies.

Key Responsibilities
  • Supports the Primary Care department by assisting with patient medication management.
  • Receives, reviews, and facilitates requests for medication renewal, reviewing requests according to guidelines and pends them in the electronic medical record (Epic) for prescriber review and signature.
  • Acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper when electronic prescribing is not available.
  • Provides patient education on procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
  • Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient, monitoring progress throughout the review process and updating appropriate parties as necessary.
  • Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, and medication formulation changes.
  • Performs all job functions in compliance with applicable federal, state, hospital policies, and procedures.
  • Handles confidential information in compliance with HIPAA guidelines.
  • Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement.
  • Maintains clean and organized work areas.
  • Follows institutional and departmental policies and procedures.
  • Demonstrates accountability and ownership of job responsibilities.
  • Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use, and teamwork.
Requirements
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience required.
  • Achievement of a passing score on either a Board-approved pharmacy technician assessment examination, a Board-approved national technician certification exam, or a Board-approved medical assistant certification exam preferred.
  • Registered Pharmacy Technician with the Massachusetts Board of Pharmacy or Certified Medical Assistant preferred.
  • One-year experience in a medical setting is required. Prior pharmacy experience desirable.
  • Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
  • Requires knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
  • Requires knowledge of medical terminology, abbreviations, and computer technology.
  • Experience with electronic medical record system(s) and Outlook is preferred. Experience with Epic is desirable.
  • Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.
  • Ability to communicate clearly and effectively with patients, families, providers, and staff while protecting patient confidentiality and demonstrating courtesy and respect.
  • Demonstrated skills in service excellence including active listening, problem solving, and ability to remain calm in emotional situations.
  • Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
  • Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints.
  • Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff.
Working Conditions

This is a hybrid work environment with the majority of work done remotely. The employee may be asked to work on-site with advanced notice.

This employee will be a member of the Primary Care Medication Support Team, working closely with a team of colleagues in the same job title, as well as collaborating with the clinical care team at our Primary Care practices.

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