Front Desk Professional

3 weeks ago


Rochester, New York, United States Promo Events Full time
Job Summary

We are seeking a friendly and organized Front Desk Assistant to join our team at Promo Events. As the first point of contact for our guests, you will ensure their experience starts with a smile and ends with an invitation to return.

Key Responsibilities:
  • Welcome guests with a positive attitude and assist them with retail, game rentals, or dining needs.
  • E nsure a seamless flow of traffic from the front door to their destination, managing seating rotations, and communicating wait times.
  • Prepare for each shift by stocking menus, silverware, and other essentials while maintaining a clean and organized workspace.
  • Keep an eye on inventory, handle merchandise sales, and ensure transactions are accurate and timely.
  • Address guest concerns calmly and efficiently, escalating issues to management as needed.
  • Support team members by jumping in where needed to keep things running smoothly.
Requirements:
  • A friendly demeanor with a genuine love for helping people.
  • Ability to multitask and communicate effectively in a fast-paced environment.
  • A polished, professional appearance and adherence to dress standards.
  • Flexibility to work days, nights, and weekends as needed.
  • Physical stamina to stand, walk, and bend throughout your shift.

This role is an excellent opportunity to gain valuable experience in hospitality, customer service, and teamwork, all while being part of a supportive, high-energy team. The estimated salary for this position is $40,000 - $55,000 per year, depending on experience.


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