Medical Office Coordinator
2 weeks ago
Boulder Medical Center (BMC) is seeking a customer service-oriented individual to join our OB/GYN team as a Medical Receptionist. This full-time position is benefit-eligible and requires a 40-hour workweek, Monday through Friday, at our Longmont Clinic.
Key Responsibilities- Answer phone calls promptly, evaluating patient needs to determine appointment type.
- Summarize appointment details before ending the call.
- Manage phone functionalities, including transfers, holds, and forwarding to the after-hours message system.
- Accurately record patient information, using correct spelling and punctuation.
- Schedule, reschedule, and cancel appointments according to provider preference and scheduling protocol.
- Navigate and operate the Electronic Medical Records system, preparing patients for appointments and inputting relevant information as needed.
- Exercise good judgment, professionalism, and discretion when screening calls, answering inquiries, and relaying information.
- Ability to work under pressure and maintain phone etiquette, using tact and diplomacy.
- Excellent customer service and communication skills are essential.
- Strong computer and data entry skills are required.
- Must possess strong grammar and spelling ability, as well as the ability to read, write, and understand the English language.
- A neat, well-groomed appearance and courteous manner are necessary.
- Knowledge of medical terminology and HIPAA compliance is preferred.
- High school diploma or equivalent.
- Associates Degree or some college coursework in Business or Healthcare Administration is preferred.
- One year of previous work experience involving public contact, preferably with heavy phone experience.
- Previous experience with patient scheduling in a hospital or clinic setting is preferred.
- Bilingual ability (Spanish) is a plus.
The starting hourly pay range for this position is commensurate with experience: $21.70/hour (full pay range is $25.03).
This position will be posted for a minimum of three days and subsequently until filled.
Location: Longmont, CO
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