Helpdesk Specialist

About Commonwealth Financial Network LLC

Commonwealth Financial Network LLC is a leading provider of business solutions for independent financial advisors. We empower our advisors to succeed by providing a suite of tools and resources that enable them to deliver exceptional client service.

Job Summary

We are seeking a highly skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to our advisors and their staff, as well as our internal teams. You will be the first point of contact for technical issues and will be responsible for troubleshooting and resolving problems in a timely and efficient manner.

Key Responsibilities

• Provide technical support to advisors and their staff, as well as internal teams, via phone, email, and in-person

• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity

• Document and track technical issues and resolutions using our ticketing system

• Collaborate with internal teams to resolve complex technical issues

• Stay up-to-date with the latest technology trends and advancements

Requirements

• 3+ years of experience in a technical support role

• Excellent communication and problem-solving skills

• Knowledge of Windows 10/11 OS and browser problems

• Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality

• Knowledge of Active Directory, Azure, and domain environments

• Experience in providing mobile device support (iOS, Android)

• Ability to troubleshoot TCP/IP networking issues

• CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred

What We Offer

• A competitive salary range of $52,000 - $65,000 per year

• A comprehensive benefits package, including health, dental, and vision insurance

• A 401(k) plan with company match

• Opportunities for professional growth and development

• A dynamic and supportive work environment

How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.