Patient Care Coordinator

6 days ago


Ridgewood, New Jersey, United States VCA Full time

**Job Summary**

VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of VCA, this role is responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

**Key Responsibilities**

  • Provide exceptional customer service, including greeting visitors, answering phone calls, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
  • Make outbound calls to follow up with clients and prospective clients, building strong relationships and promoting our services.
  • Present and explain fees, including processing payments, in a clear and transparent manner.
  • Recommend and obtain products and services, including prescriptions, to meet the needs of our clients and their pets.
  • Answer questions regarding products and services, providing education on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea & tick control.
  • Manage medical records, charts, reports, and correspondence, maintaining accurate and up-to-date information.
  • Ensure the hospital is maintained in a clean and safe environment, both inside and outside, including removal of animal waste.

**What We Offer**

VCA Animal Hospitals provides a competitive compensation package, including medical, dental, and vision benefits, as well as generous personal pet care discounts and more. We are proud to be an Equal Opportunity Employer - Veterans / Disabled.


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