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Customer Service Representative

1 month ago

Flushing, New York, United States Hersha Hospitality Management, LP Full time

Job Summary

As a Guest Service Agent at Hersha Hospitality Management, LP, you will be responsible for providing exceptional customer service to our guests. Your primary focus will be on greeting, registering, and servicing guests in a friendly and courteous manner, adhering to hotel/brand and sustainability standards.

Key Responsibilities

  • Provide warm and welcoming service to guests, ensuring their stay is comfortable and enjoyable.
  • Register guests, handle check-in and check-out procedures, and respond to guest inquiries.
  • Assist with room assignments, key distribution, and other front desk duties.
  • Collaborate with the front office team to ensure seamless guest service and resolve any issues that may arise.

Career Growth Opportunities

  • Front Desk Supervisor or Sales Coordinator
  • Front Office Manager or Sales Manager

About Hersha Hospitality Management, LP

Hersha Hospitality Management, LP is a leading hospitality company dedicated to providing exceptional guest experiences. We are committed to delivering high-quality service, exceeding guest expectations, and fostering a positive work environment.