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Guest Services Supervisor

2 months ago

Lincoln, United States Central Florida Oral, Facial and Periodontal Surgery Full time
Role and Responsibilities

The Front Office Manager is responsible for supervising the overall administrative operations of the front office, collaborating closely with the clinical team to guarantee an exceptional patient experience.

  • Manages the daily activities of the front office and oversees patient flow.
  • Responsible for recruiting, onboarding, and organizing training schedules for new front office personnel.
  • Assists in the disciplinary actions of team members in line with company policies.
  • Conducts annual performance evaluations for front office staff.
  • Creates and manages schedules for front office team members.
  • Ensures the maintenance of office equipment, including cleaning and repairs.
  • Provides administrative support as needed to assist the front office team.
  • Maintains an adequate inventory of office supplies.
  • Upholds the highest standards of professionalism and customer service.
  • Performs additional related duties as assigned.
Education and Experience
  • High school diploma or equivalent is required.
  • College education is preferred.
  • A minimum of two years of leadership or management experience is required.
  • Experience in a medical or dental setting is necessary.
Skills and Abilities
  • Basic office skills, including typing and filing.
  • Proficient in Microsoft Office Suite or similar software.
  • Comprehensive knowledge of office management practices.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal and customer service abilities.
  • Outstanding organizational skills and attention to detail.
  • Effective time management skills with a proven ability to meet deadlines.
  • Ability to work efficiently under pressure.
  • Capable of quickly identifying solutions that enhance the patient experience.
  • Able to collaborate cross-functionally with other team members.

Ensure all application information is current and accurate before proceeding with your application.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, bonus potential, and annual merit reviews

401(k) Plan with Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans