Flooring Operations Manager
2 weeks ago
The Installation Coordinator Lead role at Refloor is a key position in our organization, supporting the installation process and driving customer satisfaction. This role involves coordinating installation teams, providing guidance, and ensuring exceptional service delivery.
As an Installation Coordinator Lead, you will be responsible for managing logistics, administrative duties, and people development. Your strong leadership skills, organizational abilities, and technical proficiency will enable you to excel in this role.
We are offering a competitive salary of $23 - $27 per hour, along with a range of benefits including PTO, 401(K), medical, dental, and vision insurance. You will also have opportunities for advancement and professional growth.
Key Responsibilities:
- People Development:
- Provide daily direction and guidance to installation coordinators.
- Conduct coaching sessions to enhance work quality and phone etiquette.
- Facilitate training sessions to equip team members with necessary skills.
- Mentor and support team members in their professional growth.
- Escalated problem solving
- Administrative Duties:
- Manage the installer calendar, ensuring optimal scheduling and resource allocation.
- Maintain detailed customer files, processing cancellations and updates promptly.
- Process payroll for installation teams, adhering to company policies.
- Contribute to positive interdepartmental relationships, streamlining processes.
Requirements:
- Education: High school diploma or equivalent required; associate or bachelor's degree in business administration, management, or related field preferred.
- Experience: Minimum of 3 years of experience in a supervisory role, preferably in a coordination or administrative capacity within a related industry.
- Technical Proficiency: Intermediate proficiency in Salesforce, Microsoft Office suite (Word, Excel, Outlook), Zoom, and Podium. Experience with vendor management systems is a plus.
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