Insurance Account Maintenance Specialist

3 weeks ago


Chattanooga, Tennessee, United States Reliance Partners Full time

Job Description: As a Customer Service Representative at Reliance Partners, you will play a critical role in delivering exceptional customer experiences, ensuring the timely and accurate processing of insurance accounts, and contributing to the growth and success of our business.

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Main Responsibilities:

  1. Customer Account Management: Manage day-to-day activities related to customer insurance accounts, including maintaining records of communication, working with the account onboarding team to process new and renewed tasks, and processing daily policy changes.
  2. Client Support: Provide professional and timely support to clients via phone, email, or in-person, responding to inquiries and resolving issues in a courteous and efficient manner.
  3. Team Collaboration: Collaborate with other service team members to achieve shared goals and objectives, sharing knowledge and best practices to drive excellence in customer service.
  4. Compliance and Quality: Maintain up-to-date knowledge of commercial property & casualty insurance products, industry trends, and regulatory requirements to provide expert advice to clients, and ensure compliance with company protocols and external policies.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience
  • Ongoing training and development opportunities to enhance your skills and expertise
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • The chance to make a real difference in the lives of our clients, building long-term relationships and delivering exceptional customer experiences


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