Customer Experience Team Lead

3 days ago


Grand Rapids, Michigan, United States Michigan Farm Bureau Full time
Job Description: Customer Experience Team Lead

We are seeking a highly skilled Customer Experience Team Lead to join our team at the Michigan Farm Bureau. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service.

Responsibilities:
  1. Assist customers with policy-related issues and provide solutions.
  2. Maintain accurate records of customer interactions and transactions.
  3. Develop and implement processes to improve customer satisfaction and retention.

The estimated annual salary for this position is $65,000 - $85,000. If you have excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.



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