Sales Support Coordinator
4 days ago
We are seeking a highly motivated and bilingual Sales Support Coordinator to join our team at Carrier Enterprise. As a Sales Support Coordinator, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities:- Provide daily interaction with customers in a friendly, courteous, efficient, and professional manner.
- Follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
- Proactively communicate with customers about any expected delays or issues with their order.
- Communicate with customers through various channels including phone, email, and chat.
- Research and resolve customer complaints in a timely and professional manner.
- Maintain knowledge of new and existing products and inventory by participating in training and reviewing internal resources.
- Process orders, forms, and applications, and recommend product accessories.
- Document customer interactions, transactions, comments, and complaints using digital tools.
- Bilingual in English and Spanish.
- High school diploma or GED with 2+ years of customer service or sales experience; or Associates Degree with 1+ year of customer service or sales experience.
- Well-organized, detail-oriented, and strong computer/data entry skills.
- Ability to work in an office environment 3-4 days per week.
- Previous call center experience is a plus.
Carrier Enterprise is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and Refrigeration equipment. Our vast footprint, inventory, and e-Commerce platform allow us to provide our customers with best-in-class service when they need it and where they need it.
We are dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision is to become a world-class distribution company, achieving differentiation through the relentless pursuit of service excellence. Our customers and employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units, and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge, and ideas that make up our company culture.
We offer a competitive total pay package, including bonus incentives, and benefits such as health, dental, vision, life insurance, and 401(k). If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Sales Support Coordinator
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Carrollton, Texas, United States Watsco Full timeAbout the RoleWe are seeking a highly motivated and organized Sales Support Coordinator to join our team at Carrier Enterprise. As a Sales Support Coordinator, you will play a critical role in supporting our sales team by providing exceptional customer service, processing orders, and ensuring timely delivery of commercial air conditioning equipment and...
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Sales Support Coordinator
3 weeks ago
Carrollton, Texas, United States Carrier Enterprise Full timeJob Title: Sales Support CoordinatorWe are seeking a highly motivated and bilingual Sales Support Coordinator to join our team at Carrier Enterprise. As a Sales Support Coordinator, you will play a critical role in providing exceptional customer service and support to our customers.Key Responsibilities:Provide daily interaction with customers in a friendly,...
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Sales Support Coordinator
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