Tax Office Manager

3 weeks ago


Whitinsville, Massachusetts, United States H&R Block Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at H&R Block. As a Team Leader, you will be responsible for leading a team of tax professionals and providing exceptional customer service to our clients.

Key Responsibilities
  • Lead a team of tax professionals to achieve sales and customer satisfaction goals
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Manage and resolve client complaints and concerns in a timely and professional manner
  • Collaborate with the District General Manager to develop and implement office-level growth plans
  • Recruit and interview candidates for tax office associate positions
  • Ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
Requirements
  • 2+ years of experience in a customer service or leadership role
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • Annual completion of 10 hours of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined, and resilient with a customer-centric mindset
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive and inclusive work environment for our associates.

We offer a range of benefits to our associates, including employee assistance programs, wellbeing programs, and discounts on everyday items and services.

We are an equal opportunity employer and welcome applications from diverse candidates.


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