Bloomie's Team Lead

2 months ago

SaintBrieuc, Bretagne, United States Bloomingdale's Full time
About the Role

Bloomingdale's is seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will be responsible for leading a team of sales and service professionals to deliver an exceptional customer experience.

Key Responsibilities
  • Customer Experience: Train and coach colleagues on the behaviors and processes to successfully execute the Customer Experience Framework.
  • Leadership: Ensure best possible customer experience by leading work centers including the Front Desk, Visual/Merchandising, Support, and Asset Protection as necessary.
  • Supervision: Perform supervisory functions for total store in the absence of the Store Manager or Store Leader.
  • Partnerships: Partner with Store Leaders to ensure outstanding customer experience and execution of operational functions including maintaining elevated visual and merchandising standards throughout the store.
  • Merchandise Management: Lead the coordination of merchandise movement and supports fulfillment activities as needed.
  • Operational Excellence: Prepare and plans for all shipments, transfers, floor moves, signing and markdowns as needed.
  • Sales and Promotions: Demonstrate appropriate product knowledge and communicates sales and promotions to team.
  • Performance Management: Coach colleagues providing feedback and redirection if necessary, providing Store Leadership with feedback on team performance.
  • New Hire Onboarding: Assist with new hire onboarding process and performance management of colleagues.
  • Scheduling: Keeps track of schedules, making adjustments regarding PTO or other emergencies.
  • Business Partnerships: Cultivates a strong business partnership with store leadership team, trade area, and Central partners as needed.
  • Technology: Embrace and be proficient with technology.
  • Asset Protection: Protects Company assets, adhering to all operational and cash office procedures.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 3-5 years related experience.
  • Competencies: Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities. Resourceful self-starter, works well independently as well as part of a team, able to adapt to changing priorities. Frequent use of computers - Able to use and navigate multiple technological devices. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

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