Sportsbook Operations Manager
6 days ago
We are seeking a highly skilled Sportsbook Supervisor to join our team at New Meadowlands Racetrack. As a key member of our operations team, you will be responsible for overseeing the sports wagering operations during assigned shifts.
Key ResponsibilitiesReporting and Supervision:
- Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.
- Deny wagering to all underage and excluded patrons.
Cash Handling and Security:
- Monitor all monies being wagered.
- Approve and refuse sports wagers as appropriate.
Guest Services:
- Handle escalated guest disputes in the Sportsbook.
- Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
Leadership and Teamwork:
- Provide outstanding customer service in a timely manner to both guests and fellow employees.
- Responsible for transporting change, pickups, and banks in a safe and timely manner.
- Adhere to money handling procedures and policies.
Qualifications and Requirements
To perform this job successfully, an individual must have strong mathematical skills, counting skills, and common sense reasoning in a variety of situations. Previous high volume cash handling experience is required, and previous experience as a bank teller is a plus.
The ideal candidate will have a strong background and in-depth knowledge of the gaming industry and betting process. Ability to thrive in a fast-paced, team-oriented environment is essential. Must display the utmost integrity due to handling large sums of cash.
The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience.
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