Sportsbook Operations Manager

6 days ago


East Rutherford, New Jersey, United States New Meadowlands Racetrack Full time
About the Role

We are seeking a highly skilled Sportsbook Supervisor to join our team at New Meadowlands Racetrack. As a key member of our operations team, you will be responsible for overseeing the sports wagering operations during assigned shifts.

Key Responsibilities

Reporting and Supervision:

  • Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.
  • Deny wagering to all underage and excluded patrons.

Cash Handling and Security:

  • Monitor all monies being wagered.
  • Approve and refuse sports wagers as appropriate.

Guest Services:

  • Handle escalated guest disputes in the Sportsbook.
  • Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.

Leadership and Teamwork:

  • Provide outstanding customer service in a timely manner to both guests and fellow employees.
  • Responsible for transporting change, pickups, and banks in a safe and timely manner.
  • Adhere to money handling procedures and policies.

Qualifications and Requirements

To perform this job successfully, an individual must have strong mathematical skills, counting skills, and common sense reasoning in a variety of situations. Previous high volume cash handling experience is required, and previous experience as a bank teller is a plus.

The ideal candidate will have a strong background and in-depth knowledge of the gaming industry and betting process. Ability to thrive in a fast-paced, team-oriented environment is essential. Must display the utmost integrity due to handling large sums of cash.

The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience.



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