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Chief Operating Officer

2 months ago

Bloomington, Illinois, United States Westminster Village Full time
Job Summary

We are seeking a highly skilled and experienced Chief Operating Officer to lead our organization's operations function. As a key member of our executive team, you will be responsible for ensuring the effective and efficient operation of our business, driving strategic growth, and fostering a culture of excellence.

Key Responsibilities
  • Oversee company operations and team member productivity, building a highly inclusive culture that ensures team members thrive and organizational outcomes are met.
  • Daily focus on company objectives to measure the most optimal way for the entire team to invest their time, resolve inevitable blockers, and provide guidance as needed.
  • Build clear, structured processes and hold yourself and others accountable to them.
  • Drive initiatives from ideation through to completion, rolling up your sleeves to build and deliver results.
  • Act as a first line to deliver core insights or points of information from team to CEO, working internally and externally with stakeholders to get necessary information.
  • Attract, manage, and mentor a passionate team, supporting team members as they expand their capabilities and consulting with internal stakeholders.
  • Define team roles, accountabilities, and decision-making, promoting an organizational culture of excellence, adaptability, efficiency, continuous improvement, and innovation.
  • Lead and drive innovations in technology and operations that support our programs, with talented people and aligned processes/structure in place to deliver.
  • Ensure that the Governing Board's strategy is tangibly linked to departmental efforts, tracking and adjusting time and resource allocations to maintain alignment with goals and to operate within budget.
  • Establish a 'world-class' IT team that uses modern IT technologies to streamline business operations and leverages technology as an enabler of growth and program delivery.
  • Clarify the strategic prioritization of, and seek to continually enhance, cross-organizational initiatives that engage finance, technology, contracts, operations, risk, and compliance.
  • Manage and evolve internal risk and compliance systems and procedures, maintaining compliance with all laws, rule, and regulations in all communities.
  • Produce and analyze reports on business data to determine operational excellence and areas for improvement.
Requirements
  • Bachelor's degree in healthcare management, business or similar discipline; master's degree in business administration or a closely related discipline preferred.
  • A minimum of 10 years of progressive experience and a minimum of five years serving as the COO and relevant experience in each of the functional areas listed above.
  • Expertise in defining and scaling operational processes, both internally and with external partners.
  • Leadership - proven ability to grow, lead and manage teams.
  • Excellent people skills, with an ability to partner with leadership.
  • Strategically focused on goal execution and overcoming roadblocks.
  • Proven ability to drive business development opportunities.
  • Extraordinary project management skills and organization.
  • Prior senior living experience preferred.
Location

Bloomington, Illinois

Inclusive Excellence

Westminster Village is committed to being a place where all are valued, respected and welcome. The Governing Board seeks inclusive excellence for all persons associated with Westminster. To achieve the best version of our organization, it takes many and we invite you to join our team if you are committed to cultivating success.