Field Support Technician IFA
1 month ago
At H&R Block, we're looking for a skilled Field Support Technician IFA to join our team. As a Field Support Technician IFA, you will provide technical support for our retail tax offices worldwide, ensuring that our end-users can operate efficiently and effectively.
Key Responsibilities:
- Provide technical PC, peripheral, network, and software break-fix support on-site, phone, chat, and off-phone.
- Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
- Effectively open and work support requests and escalate to the appropriate people/team as necessary.
- Communicate and assist clients regarding their technical support issues.
- Serve as a liaison between business partners, Lead FST/CSM, and TSC to identify and resolve problems.
Requirements:
- High school diploma or equivalent.
- Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent).
- Ability to work independently or on a team.
- Oral, written, and interpersonal communication skills.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Demonstrated organization, prioritization, and project coordination skills.
- Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems.
About H&R Block:
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. We are a people company first and a tax company second, with a strong focus on diversity and inclusion.
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