Customer Service Liaison

3 days ago


Germantown, Wisconsin, United States Gehl Foods Full time

Job Title: Customer Service Liaison

Estimated Salary: $55,000 - $65,000 per year

Job Overview

Gehl Foods is seeking a highly skilled and detail-oriented Customer Service Liaison to join our team. In this role, you will be responsible for providing exceptional customer service, troubleshooting issues, and maintaining positive relationships with brokers and sales territories.

Responsibilities
  • Troubleshoot Issues: Research and resolve customer complaints, invoice deductions, and claims in a timely and professional manner.
  • Maintain Customer Relationships: Build and maintain strong relationships with customers, brokers, and sales territories to ensure their needs are met and exceeded.
  • Perform Administrative Tasks: Assist Regional Sales Managers with correspondence, report generation, data entry, credit deductions, and collections.
  • Stay Up-to-Date: Maintain a robust working knowledge of all products, services, and guarantees to provide accurate information to customers.
Requirements
  • Education: High School or Equivalent Diploma
  • Experience: 3 years of customer service experience, preferably in a manufacturing environment
  • Skills: Strong organizational skills, attention to detail, and ability to multitask
  • Qualifications: Superior customer service skills, team orientation, and proficiency in Microsoft Office Tools


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