Client Advisor

14 hours ago

Marina del Rey, California, United States VinFast Full time
Job Title: Client Advisor

At VinFast, we are seeking a highly motivated and customer-focused Client Advisor to join our team. As a Client Advisor, you will be responsible for providing exceptional customer service, managing the sales cycle from prospect to purchase, and tracking all client and sales activity.

Key Responsibilities:
  • Represent the values of VinFast with every client interaction by displaying deep passion and generating excitement with clients
  • Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
  • Continually demonstrate excellence in all work activities, adhere to all VinFast brand standards and store safety
  • Actively manage the pipeline of prospects and leads in company database, with a focus to influence prospects with vehicle purchase
  • Master and maintain familiarity with all VinFast product features and functionality
  • Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
  • Work with fellow Client Advisors with customer purchasing cycle and addressing questions to finalize purchase
  • Collaborate with team members in other functional and areas of the business to ensure a seamless client sales experience including Service, Inside Sales, DMV, Logistics, etc.
  • Contribute to a positive, innovative, and inclusive work environment
  • Partner with Store Management, Regional Management, Human Resources, and Facilities as required
  • Perform other related duties as assigned
Requirements:
  • Bachelor's Degree preferred
  • 1+ years of experience in retail, client services, or sales
  • Experience managing a sales pipeline in various CRM applications and lead management software
  • Professional communicator with verbal and written communication, along with interpersonal skills
  • High level of attention to detail and organization
  • Ability to obtain and maintain a DMV Vehicle Salesperson License
  • Valid driver's license and 2 years of driving experience with a clean driving record
  • Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our customers, as well as existing clients
  • Automotive experience a plus
  • Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications)
  • Flexibility with work hours and weekends
  • Experience in a start-up environment is a plus

VinFast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

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