Customer Service Representative

2 months ago


Indianapolis, Indiana, United States TEKsystems Full time

Description:

The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive positive services both internally and externally to resolve issues. Provide administrative support and processing for call center staff.

• Correspond with clients in a professional manner via phone, email, and fax

• Manage client accounts which requires

• analyzing accounts to resolve balance discrepancies

• data entry

• posting payments and adjustments

• Request itemized bills from clients

• Verify insurance eligibility

• Research and retrieve information from client sites

• Inspect bankruptcy notifications

• Generate client reports

• Perform all other duties assigned by manager

Skills:

data entry, Customer service, Customer support, administrative skills, collection, Operation

Top Skills Details:

data entry,Customer service,Customer support

Additional Skills & Qualifications:

MUST HAVE:
- 1+ year of Customer Service experience
- Microsoft Excel (Basic; need to have used it, but no formulas/tables experience)
- Good job tenure (minimum 2 years in each job unless we have valid rfl's)
- Office type of work history (haven't had great success hiring retail or cna's / ma's so would prefer someone who has experience in a corporate level type job)
- "Email etiquette" - mentioned that a lot of communication will be through email so the HM wants to make sure that they are able to write professional emails

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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