HVAC Service Representative

2 weeks ago


Westland, Michigan, United States Sharon's Heating & Air Conditioning Full time
About the Role

We are seeking a highly skilled HVAC Customer Service/Dispatch professional to join our team at Sharon's Heating & Air Conditioning. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and ensuring their satisfaction with our services.

Key Responsibilities:

  • Respond to customer calls and emails in a timely and professional manner.
  • Provide scheduling services by booking appointments and preventing conflicts.
  • Dispatch calls to service technicians and sales estimators.
  • Check voicemails and chats to respond to customers promptly.
  • Schedule residential and commercial maintenance appointments according to contracts.
  • Anticipate the needs of others to ensure a seamless and positive experience.
  • Perform various tasks such as filing DTE/CE rebates online, submitting City Certification paperwork, calling past-due customers for payment, filing packing slips and vendor invoices, and emailing vendor invoices and credit card receipts to the accountant.
Requirements

To be successful in this role, you must have:

  • At least 3 years of customer management experience.
  • HVAC industry knowledge and understanding.
  • A positive attitude and a strong desire to continuously improve.
  • Exceptional customer service skills.
  • The ability to multi-task and prioritize.


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