HVAC Customer Service/Dispatch Specialist
1 week ago
Sharon's Heating & Air Conditioning seeks a highly skilled HVAC Customer Service/Dispatch Specialist to join our team. As a key member of our customer support team, you will be responsible for receiving calls, demonstrating confidence and a pleasant personality, and providing scheduling by booking appointments and preventing conflicts.
Key Responsibilities
- CSR will dispatch calls to service technicians and sales estimators.
- CSR will check voicemails and chats to respond to customers in a timely manner.
- CSR will schedule residential and commercial maintenances appointments according to contracts.
- CSR will anticipate the needs of others in order to ensure a seamless and positive experience.
Requirements
- At least 3 years of customer management experience.
- Must have HVAC industry knowledge and understanding.
- Display an eagerness to continuously improve.
- Must have a positive attitude and be a team player.
- Exceptional customer service skills.
- Ability to multi-task and prioritize.
- Detail-oriented with great organizational skills.
Benefits and Compensation
- Commission available for sold maintenance contracts.
- Healthcare Benefits after 90 days.
- Paid Time Off after 90 days.
- Simple IRA Retirement Plan with company match.
- Periodic opportunities for additional compensation.
Work Environment
Monday to Friday, In Person
$17.00 - $20.00 per hour
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