Customer Service Representative

2 weeks ago


La Junta, Colorado, United States SECOM Inc Full time
About the Role

SECOM Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, answering questions about our products and services, and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Answer customer questions about our products and services, and resolve customer issues in a timely and professional manner
  • Work independently to manage customer interactions and resolve issues
  • Communicate effectively with customers and internal teams to ensure seamless customer experiences
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • Strong customer service skills, with the ability to handle complex customer issues
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams
  • Ability to work independently, with minimal supervision
  • Valid Colorado driver's license
What We Offer

As a Customer Experience Representative at SECOM Inc, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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