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Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring a positive customer experience through accurate and timely order processing.
Key Responsibilities:- Process customer orders with precision and speed, ensuring accurate and timely order entry.
- Resolve credit hold issues with customers, accounting, and sales teams.
- Apply barcodes to documents and scan order documents into the optical storage system.
- Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
- Manage customer returns in accordance with standard procedures.
- Other duties as assigned.
- High school diploma or equivalent, plus a minimum of two years of related experience and/or training.
- Ability to work with a personal computer in a Windows environment.
- Proficiency in Word, Excel, Outlook, and PowerPoint.
- Microsoft Dynamics 365 preferred.
- Highly competitive base pay.
- FREE medical insurance for employees or a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
- 17 days of paid and sick and vacation time annually (proration applies year one).
- 401K retirement with up to 6% matching program.
- Tuition reimbursement programs.
- Excellent dental, vision programs, flex spending accounts, employer-paid life insurance.
- Free tele-med physician services.
- Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.
About Us
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products, and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work into the development of sustainable products.
