Customer Service Representative
9 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for creating a positive member experience through exceptional customer service and cleanliness.
Responsibilities- Provide Exceptional Customer Service: Respond to member questions and concerns in a timely and professional manner, exceeding member expectations.
- Check Members In: Process members into the system, ensuring accurate and efficient check-in procedures.
- Tour Prospective Members: Offer guided tours of our facilities, highlighting our amenities and services.
- Assist with New Account Sign-ups: Help prospective members complete the sign-up process, providing a seamless and welcoming experience.
- Facilitate Account Updates: Assist members with updating their accounts, ensuring accurate and up-to-date information.
- Maintain Cleanliness: Perform detailed cleaning duties in all areas of the facility, ensuring a clean and safe environment for members.
- Exceptional Customer Service Skills: Demonstrated ability to interact with members and coworkers in a positive and professional manner.
- Positive Mental Attitude: A genuine enthusiasm for delivering exceptional customer service and creating a positive member experience.
- Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or service industry.
- Punctuality and Reliability: Consistently demonstrates a strong work ethic and commitment to meeting deadlines.
- Diplomacy and Communication Skills: Ability to effectively communicate with members and coworkers, using discretion and tact when necessary.
- High School Diploma/GED Equivalent: Required for all candidates.
- Age Requirement: Must be at least 18 years old.
- Free Planet Fitness Black Card Membership: Enjoy access to all Planet Fitness locations and amenities.
- MyFlexPay Financial Wellness Benefit: Take advantage of our financial wellness program to make payday any day.
- Employee Assistance Program (EAP): Access confidential counseling resources to support your overall well-being.
- Paid Time Off (PTO) and Health Insurance Benefits: Enjoy paid leave and comprehensive health insurance benefits.
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