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Chief Strategy Officer

2 months ago

Washington, United States Nest Dc Full time

About Flock: Flock is the parent organization of a diverse group of companies, including Nest DC.

About Nest: Nest DC specializes in the management and maintenance of residential properties in the Washington, DC, and Maryland areas. Our portfolio encompasses a wide range of offerings, from intimate studio apartments to expansive houses, small multi-family units, and co-living arrangements. We are poised for growth in our co-living and multi-family sectors while planning for expansion into nearby Maryland.

The Chief Business Officer is responsible for overseeing the essential elements of the organization: systems, performance metrics, data management, and analytics. Collaborating with the leadership team, you will ensure effective growth strategies and operational excellence while adhering to the Entrepreneurial Operating System (EOS) to maintain continuity and accountability across all levels of leadership and throughout the organization. Progress is measured using EOS frameworks, with metrics that are collaboratively established.

As we prepare for growth, we adopt a thoughtful and deliberate approach. Previous experiences have taught us the importance of intentionality. We possess all the necessary components for success with the right Chief Business Officer.

What constitutes profit for Flock and Nest? It includes creating meaningful employment, fostering local procurement, ensuring work-life balance, and promoting justice. Our community thrives with our presence, alongside profitability. The Chief Business Officer plays a crucial role in balancing these priorities.

In 2023, Nest DC revamped our service delivery model to enhance efficiency, profitability, and our reputation. This redesign is further supported by investments in brand strategy, marketing initiatives, and robust vendor partnerships.

Performance Objectives:

  • Develop and implement a dashboard to monitor progress towards key objectives and key results (OKRs) as well as essential organizational metrics, including Lifetime Customer Value (LTCV), Customer Acquisition Cost (CAC), profit margins, client demographics, and competitive insights.
  • Facilitate portfolio growth by supporting accelerated expansion and anticipating new property acquisitions monthly. The Chief Business Officer ensures that staffing, systems, and resources are aligned with increased client volumes and support the Chief Property Management Officer (CPMO).
  • Implement EOS in the fourth quarter of 2024.

Key Responsibilities:

  • Develop a comprehensive business plan for Maryland and the expansion of co-living spaces, including market analysis, staffing needs, budget considerations, competitive landscape, marketing strategies, and projected revenue potential.
  • Monitor portfolio composition and adjust client targets as sales increase, while establishing an offboarding strategy.
  • Oversee performance review processes and their application.
  • Collaborate closely with cross-functional teams to ensure operational efficiency and alignment with financial objectives.
  • Stay informed about market and industry developments and opportunities.
  • Evaluate the feasibility of Nest managing converted properties in urban corridors.
  • Manage budgets and expenditures for corporate operations, marketing, community engagement, and employee benefits.
  • Co-create internal and external communication strategies, establishing workflows and responsibilities to ensure consistent communication standards.
  • Negotiate affiliate agreements and cultivate strategic partnerships.
  • Supervise Vice President-level staff and oversee standard operating procedures and service design.
  • Monitor team performance against established KPIs, focusing on reputation, profitability, and efficiency.
  • Philanthropic Integration: Align our philanthropic initiatives, such as birdSEED, with the company's commitment to empathy and justice, making a tangible impact in the communities we serve.
  • Engage vendors in ongoing support for birdSEED initiatives.
  • Implement a round-up program for stakeholders.
  • Manage and assess our technology stack, including Notion, Rippling, and Lead Simple.
  • Oversee sales and onboarding processes.
  • Design and execute a reputation management strategy.
  • Client Relations: Foster and maintain strong relationships with property owners, investors, and other stakeholders, modeling expectations across all teams.
  • Establish communication strategies and standards, focusing on tone, timeliness, and resolution efficiency.
  • Implement client and resident de-escalation strategies to enhance satisfaction.

People Skills:

  • Demonstrate curiosity and active listening skills.
  • Maintain a growth-oriented mindset, focusing on learning, innovation, and performance.
  • Propose solutions alongside identified challenges.
  • Take ownership of tasks and responsibilities, ensuring completion.
  • Exhibit emotional intelligence, fostering collaboration and understanding.
  • Commit to inclusivity and diversity as ongoing practices.
  • Promote a supportive work environment that values belonging and connection.
  • Lead with empathy, prioritizing the well-being of team members and residents.

Technical Skills:

  • Advanced proficiency in Appfolio and Notion.
  • Confident in using Rippling.
  • Strong finance and accounting skills.
  • Comfortable working with numbers and data.
  • Expertise in developing company budgets with performance metrics.
  • Familiarity with the EOS framework.

Experience and Education:

  • Demonstrated executive leadership experience with team management and KPI oversight.
  • Experience leading teams of leaders.
  • Proven track record of driving significant business growth with a focus on expansion, profitability, and efficiency.
  • Strong strategic mindset with the ability to innovate in competitive markets.
  • Commitment to justice-driven business practices and social impact.
  • No specific educational requirements.

Property management is the core competency and offering of Nest DC. We are dedicated to delivering a premier residential property management and maintenance experience. The right leadership will leverage new opportunities to establish our position as a leading regional management firm.

About Lisa Wise: Lisa Wise is an entrepreneur, activist, and writer with a passion for social justice. With three decades of experience in community engagement and home management, her commitment to justice-driven businesses has transformed Flock into a respected industry leader and led to the establishment of birdSEED, a foundation addressing the racial wealth gap.

How to Apply: If you are a dynamic leader who aligns with our mission and possesses a background in transformative leadership, please submit your resume and cover letter through the application process.

Flock Family of Companies is an equal opportunity employer, dedicated to creating a workplace where passion, performance, and purpose flourish.

Flock Family of Companies is proud to be an equal opportunity employer, fostering an inclusive environment where every team member feels valued and supported.