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Support Services Assistant Manager

2 months ago

Los Angeles, California, United States Sloan Security Group Full time
Assistant Service Manager at Sloan Security Group

In the role of Assistant Service Manager at Sloan Security Group, you will oversee the service department, ensuring the effective installation, upkeep, and repair of security systems. Your responsibilities will include guiding the service team, providing training, managing schedules, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Encourage team development and training initiatives
  • Independently address service disruptions
  • Perform maintenance and servicing on a variety of security devices
  • Deliver customer support and training sessions
  • Manage data collection and service order processing
  • Compile reports and necessary documentation
  • Address customer inquiries and resolve issues
  • Utilize diverse networking systems effectively
  • Communicate ongoing maintenance activities
  • Assist with special projects as needed
  • Uphold safety and quality standards in all work
  • Oversee tools, vehicles, and equipment management
  • Complete assignments as directed by the general manager

Required Skills:

  • Knowledge of High Voltage Electricity safety
  • Experience with Low Voltage Systems
  • Expertise in sensor calibration
  • Familiarity with fiber-optics
  • Understanding of PLCs
  • Proficiency in mechanical and hydraulic systems
  • Ability to troubleshoot barrier and gate systems
  • Knowledge of construction processes
  • Experience with CCTV and Access Control Systems
  • 3-5 years of experience in security systems
  • Certifications from major gate manufacturers
  • Strong communication and organizational abilities
  • Willingness to travel up to 75%

Working Environment:

  • Requires physical stamina and fitness
  • Ability to work in varying temperature conditions

Equal Employment Opportunity:

Sloan Security Group is committed to providing equal employment opportunities and does not discriminate on any basis. We adhere to all applicable laws regarding equal opportunity.