Member Service Representative
4 weeks ago
We are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Analyze and resolve problems and discrepancies related to member accounts and loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross-sell products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
Requirements:
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy, and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high-production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Preferred Qualifications:
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution
- Experience in working in a credit union environment
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A chance to make a difference in the lives of our members
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