Customer Service and Sales Representative

24 hours ago


Rochester, New York, United States Michaels Stores Full time
Key Responsibilities:

Sales Floor Operations:
  • Deliver exceptional customer service to drive sales and ensure customer satisfaction
  • Develop product knowledge and maintain a thorough understanding of store products and services
  • Engage with customers to understand their needs and provide personalized recommendations

Team Collaboration:
  • Work collaboratively with colleagues to achieve sales goals and support store objectives
  • Participate in visual merchandising efforts to create an engaging shopping environment
  • Communicate effectively with team members to resolve customer issues and address concerns

Other Duties:
  • Perform other duties as assigned by management, including restocking shelves, processing inventory, and maintaining store appearance
  • Meet performance expectations, including sales targets, customer satisfaction, and teamwork

Preferred Skills and Qualifications:
  • Prior customer-facing experience and strong communication skills essential
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Basic math skills and accuracy when handling cash and operating a point-of-sale system


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